FAQs

FAQs - Merch Hub Xpress

  1. What is Merch Hub Xpress?
    Merch Hub Xpress is a platform that enables small businesses & clubs to offer high-quality, custom merchandise to their customers, members or fans, without the hassle of managing inventory, fulfillment, or logistics. We provide an easy way to create and sell exclusive, branded apparel and accessories—your business handles the display, and we handle the rest!

  2. How does it work for businesses?
    You’ll receive a selection of premium merchandise (such as hoodies, tees, caps, and more) to display in your store. Customers can try on the items and scan a QR code to order directly from your personalized online shop, which we set up for you. Once an order is placed, we take care of the production and shipping directly to your business.

  3. What’s the upfront cost for businesses?
    The upfront cost covers the merchandise your business will display, including a selection of popular sizes in items like hoodies, tees, sweatshirts, caps, and accessories. The cost depends on the quantity and type of merch your business chooses.

  4. What’s the profit share for businesses?
    Your business will earn 40% of the profit from each sale made through your personalized online store. The remaining portion of the profit goes toward manufacturing, fulfillment, and platform fees.

  5. How do I place an order?
    Customers can scan the QR code displayed with your merchandise to visit your personalized online store. From there, they can select their items, place an order, and enjoy hassle-free delivery directly to your business.

  6. How long will it take to receive my order?
    Orders are processed and shipped within 1 week. Your customers will receive their merchandise quickly and can pick it up at your store.

  7. Can I personalize the products?
    Yes, we offer personalization options for select items, including adding names, initials, or other custom text to hoodies, tees, and accessories. Simply choose the personalization options during the checkout process.

  8. Do businesses need to manage stock or logistics?
    No! Merch Hub Xpress handles all inventory management, fulfillment, and shipping. Your business only needs to provide a space to display the prototypes. Once an order is placed, we take care of everything else.

  9. How do I join Merch Hub Xpress as a business?
    Visit our “Join Us” page and complete the application form. Our team will reach out to discuss the details, pricing, and next steps to get you started with Merch Hub Xpress.

  10. Can businesses sell merchandise on their own website?
    Yes! We offer a fully customizable online store for each business, but if you already have a website, we can integrate our merch into your existing platform. Contact us to discuss the best solution for your business.

  11. Can I return or exchange my merchandise?
    We accept returns and exchanges for defective or damaged items. However, returns are not accepted for incorrect sizes or personalized items, so please check sizing carefully before placing an order.

  12. Do you offer special promotions for businesses?
    Yes! We regularly offer promotions and discounts for our partner businesses. Be sure to sign up for our newsletter or visit the “Promotions” page to stay updated on current offers.